What is TIDY?
Where can I download the Homekeeper App?
What are the different cleaning services?
Why is TIDY better for Providers?
How do Clients book?
How are payments sent?
When do I get paid?
How much do I get paid?
How do I track my payments?
What is an "Accelerated Payment"?
How do I see my upcoming Cleanings?
Walkthrough of the Homekeeper App
How do I update my schedule?
How do I see my past Cleanings?
How do I reset my password?
Understanding bookings and your schedule
How do I change my schedule?
How do I see my future availability?
How do I confirm my schedule the night before?
Are there any fees for changing your weekly schedule?
How long are the cleanings?
What happens in a typical cleaning?
How do I Cancel a Cleaning?
2 Homekeeper Cleanings. How do they work? What if the other Homekeeper doesn't arrive?
What do I clean during a Cleaning?
What if I can't get into a Cleaning or Client Home?
What if I can't find the home?
What if the Client doesn't want the Cleaning?
What if the Client wants more time than they scheduled?
What do I do if I'm running late?
What are supply requirements? Are any supplies banned or certified for use? What can I not use?
Tile, Hardwood, and other floor help?
Example Cleaning Kits, Equipment, and Supplies
What is the Client's To Do list?
What if I finish everything on the to do list early?
What if I don't finish everything on the to-do list?
What is the Cleaning Certificate?
What if the Client wants me to use their supplies?
What are Cleaning Opportunities?
How do I claim Cleaning Opportunities?
After accepting a Cleaning Opportunity, how do I see the Cleaning details?
What does "Total Pay" mean on the Cleaning Opportunity?
What does the Star mean on the Cleaning Opportunity?
What is certification? What certifications does TIDY offer?
What are the minimum qualifications needed?
How do I apply to be a Homekeeper/Provider?
What are the steps to being Certified?
How long does the Certification process take?
How do I get great repeat clients?
How can Clients book with me again? Reschedule with me?
How do I keep my Clients?
Can I work with my Client outside of TIDY? Can I take clients Private?
Can I bring existing Clients to TIDY?
Who should I contact in case of a safety emergency?
What if my client is being rude/disrespectful or I do not feel safe?
What should I do if clients ask for personal information?
Is my communication with the client limited?
Provider Decertification Policy
Suggestions for more articles to add to this Help Center for Providers
How can Customers of TIDY contact the TIDY Concierge?
What is Booking Protection?
What is a Cleaning Dispute?
What is my Bookability Score?
What is my Quality Score?
What is my Reliability Score?
What are Cleaning Streaks?
What is my Positive Feedback?
Coronavirus / COVID - 19 Information