What is TIDY?
Where can I download the Homekeeper App?
What are the different cleaning services?
Why is TIDY better for Homekeepers?
How do Clients book?
How are payments sent?
When do I get paid?
How much do I get paid?
How do I track my payments?
What is an "Accelerated Payment"?
How do I see my upcoming Cleanings?
Walkthrough of the Homekeeper App
How do I update my schedule?
How do I see my past Cleanings?
How do I reset my password?
Understanding bookings and your schedule
How do I change my schedule?
How do I see my future availability?
How do I confirm my schedule the night before?
Are there any fees for changing your weekly schedule?
How long are the cleanings?
What happens in a typical cleaning?
How do I Cancel a Cleaning?
2 Homekeeper Cleanings. How do they work? What if the other Homekeeper doesn't arrive?
What do I clean during a Cleaning?
What if I can't get into a Cleaning or Client Home?
What if I can't find the home?
What if the Client doesn't want the Cleaning?
What if the Client wants more time than they scheduled?
What do I do if I'm running late?
What are supply requirements? Are any supplies banned or certified for use? What can I not use?
Tile, Hardwood, and other floor help?
Example Cleaning Kits, Equipment, and Supplies
What is the Client's To Do list?
What if I finish everything on the to do list early?
What if I don't finish everything on the to-do list?
What is the Cleaning Certificate?
What if the Client wants me to use their supplies?
What are Cleaning Opportunities?
How do I claim Cleaning Opportunities?
After accepting a Cleaning Opportunity, how do I see the Cleaning details?
What does "Total Pay" mean on the Cleaning Opportunity?
What does the Star mean on the Cleaning Opportunity?
What are the minimum qualifications needed to be a TIDY Homekeeper?
How do I apply to be a TIDY Homekeeper?
What are the steps to being Certified?
How long does the Certification process take?
How do I pass the background check?
How do I get great repeat clients?
How can Clients book with me again? Reschedule with me?
How do I keep my Clients?
Can I work with my Client outside of TIDY? Can I take clients Private?
Can I bring existing Clients to TIDY?
Who should I contact in case of a safety emergency?
What if my client is being rude/disrespectful or I do not feel safe?
What should I do if clients ask for personal information?
Is my communication with the client limited?
Homekeeper Decertification Policy
Suggestions for more articles to add to this Homekeeper Help Center
How can a Client or Homekeeper contact the TIDY Concierge?
What is Booking Protection?
What is a Cleaning Dispute?
What is my Bookability Score?
What is my Quality Score?
What is my Reliability Score?
What are Cleaning Streaks?
What is my Positive Feedback?