How do I get great repeat clients?

Last updated 5 days ago

Most cleaning professionals want to know how to get great, repeat clients so they earn more.

The top ways to do that are:
  • Make yourself bookable for weekly clients. For example, if you mark yourself as available for EVERY Monday at 11am, then you can get clients for that time.  If you mark yourself available for just next Monday 11am, but not thereafter, repeat clients probably won't want to book you. 

    You have two options when making yourself available. Make sure to choose the "and All Days After" option to get repeats, like shown in this example: 
    Tidy Homekeeper App (2).png 20.72 KB
  • Be consistent with your schedule! If you are constantly changing your schedule, you will lose lots of clients who are just looking for someone consistent.
  • Pick great times. You can check your app under the "Feedback" section to see good times to be available near you. Generally the middle of the day, Monday through Saturday are good times.
  • Show up on time! Cleaners not showing up at all, showing up late, can be a reason clients choose someone else.
  • Stay the client's full purchased time. While some cleaners can cut cleanings short and clients are ok with it, most of the time we have seen that clients get mad.
  • Try to wow them. Finally, just try to do a great job for them, so they want to book you again.
  • Do this with all your clients. Because most clients pick people with great scores, the better your scores the more clients will want to book with you.
Clients can book in a few ways with you:
  1. They can select "Best Available".  Whenever they book with Best Available, there is an auction to see who gets the client.  If you are available for them, you automatically bid your base rate times quality score. The homekeeper with the best quality adjusted bid will win the client!  So for example, if 2 Homekeepers had the same base rate, the higher quality score would win the client.
  2. They can select you directly.  They can do this with your referral code, or if they have had you before by selecting your name from their dropdown.
  3. You can be on a client's regular plan.  Once paired with the client, we will not "break you up".  That means you and the client will be together until one of you tells us to stop.  The best way to fill up your schedule is to keep the clients you already have.
To get more clients, and better clients, keep the ones you have.  

To earn more per cleaning, increase your quality score so you can continue to win clients with a higher bid.