Your Reliability Score helps determine whether you win bids to get new clients. You win new clients by a formula that includes quality score, reliability score, and your bid/pay rate. The best way to get more clients is to keep your quality and reliability scores high.
The Reliability Score basically is a score that weights:
- How often do you cancel on clients?
- How much notice do you give them?
Cancelling on clients happens, and almost all Homekeepers have to cancel occasionally. However, the best way to improve your reliability score is to cancel as little as possible, and when you do have to cancel, give as much notice as possible.
Cancelling within 3 hours is the most damaging to your reliability score, followed by cancelling within 24 hours, and so on.
The only way to improve your Reliability Score is to show up more often, and give lots of notice.
NOTE: We round to the nearest percent, so the rounded percents may sum together slightly differently.