Coronavirus / COVID - 19 Information

Last updated 3 months ago

TLDR: If you show any symptoms of COVID-19 notify us and we will pause your account until you are better and make sure you are not assessed any fees. Always bring a mask, wear it if it is required in your area OR if the client asks. The CDC does recommend cleaning as protection from COVID-19 but staying 6 feet away from others and washing hands a lot.  

Essential Activity Update
Some local regions have have declared an order to only leave for essential work. We have reviewed the guidance, and there has been no order (that we are aware of ) to declare cleaning as non-essential. In fact, it is explicitly recommended by the CDC to clean more than ever (https://www.cdc.gov/coronavirus/2019-ncov/prepare/cleaning-disinfection.html) and at least some of the orders have listed cleanings (including sanitation and laundry cleaning) and caretaking as essential activities. Many people rely on TIDY to help them get proper sanitation, and we hope to continue to provide our services throughout the crisis. Everyone should do their best to comply with orders in the way they feel is best, but at this time we do not see any indication that cleaning shall be banned during this crisis. There will be no fees for cancelling in a timely fashion due to a new government order (within 24 hours of the latest guidance). If you are aware of an order that bans cleaning, please let us know and we will review, but given that drive through Taco Bell is essential we believe cleaning and sanitation in accordance with CDC guidelines is more likely to be considered essential.

At TIDY we are committed to putting the safety of the general public as well as our customers during this crisis time of COVID-19 (also known as "Coronavirus").  Our particular focus is on our customers, including customers booking cleanings and and providers using the TIDY software to make their cleaning business better. This article is focused on safety for professionals using the TIDY software for their cleaning business.

CDC Cleaning Recommendations

The CDC does recommend cleaning as protection from COVID-19 but staying 6 feet away from others.  

Here is an excerpt: 
"transmission of novel coronavirus to persons from surfaces contaminated with the virus has not been documented. Transmission of coronavirus occurs much more commonly through respiratory droplets than through fomites. Current evidence suggests that novel coronavirus may remain viable for hours to days on surfaces made from a variety of materials. Cleaning of visibly dirty surfaces followed by disinfection is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings."
See https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html for more details. We appreciate your role and help in this crisis. While we are biased.


Self Quarantine & Suspension of Cancellation Fees

First and most importantly: DO NOT GO TO ANYONE'S HOME IF YOU SHOW SYMPTOMS OF COVID-19 (CORONAVIRUS).  DO NOT ENTER A HOME IF YOU SUSPECT THEY HAVE COVID-19. If you have symptoms of COVID-19, we will temporarily pause your account for a period of 14 days or until a healthcare professional clears you in a manner that is approved by the CDC or WHO.

IF ANY CLIENT OR CLEANER CANCELS DUE TO COVID-19 SYMPTOMS THERE SHALL BE NO CANCELLATION FEES PERMITTED. Contact concierge@tidy.com and we will make sure we get this right. Neither party has a right in this situation to charge cancellation fees.


Masks

Masks are an important tool to prevent the spread of COVID-19. As clients are increasingly demanding them, as of April 1, 2020 you are required to at least have a mask with you to wear upon client requests or when legally required and we strongly recommend you wear one the entire time from when you leave your car to go to a cleaning until you get back into your car after a cleaning.  Cloth / handmade masks or reused surgical masks are good options when regularly cleaned. We recommend leaving N95 masks for healthcare professionals. Stanford researchers recommend sterilizing masks regularly in the oven at 158-degrees for 30 minutes.  


100% Daily Temperature Checks

We now require a temperature check of all providers daily prior to going to any jobs. If you have a fever, you cannot go to jobs (you will not incur any fees). Here are some tips on how to properly take your temperature and other helpful guidance: https://www.cdc.gov/coronavirus/2019-ncov/downloads/COVID-19_CAREKit_ENG.pdf


Washing Hands

Certification has always meant that you were free of any reported safety issues.  In this crisis time, that means washing your hands. We recommend washing your hands immediately upon entering a client's home and immediately prior to leaving. If a client reports that you did not take proper hand washing, we will consider that a serious safety issue and suspend your account.

We have asked all clients provide hand soap, but we recommend bringing your own as well.


Stay 6+ Ft Away

We recommend staying 6+ ft away from clients at all times. Tell them its just a precaution. We think they will appreciate it. COVID-19 spreads by close proximity to others, so by spreading out you help keep everyone safe.


Hand Sanitizer Between Jobs

We strongly recommend keeping hand sanitizer in your car and using it between jobs.  Hand sanitizer is also easy to make, if needed. Here is one such example: https://www.thespruce.com/make-your-own-homemade-hand-sanitizer-606145. Hand sanitizer is not a substitute for using soap and washing your hands.


More Equipment Options & Disinfecting Recommendations

A reminder that cleaning solutions do not need to be rated C or higher by the EWG for certification, just that you have them available for green cleanings. If you are not comfortable with the level of safety of any particular client, leave and report the issue to concierge@tidy.com.  

Here is a list of disinfecting products recommended by the CDC to handle COVID-19: https://www.americanchemistry.com/Novel-Coronavirus-Fighting-Products-List.pdf


Wear Disposable Gloves If You Can

The CDC recommends: "Wear disposable gloves when cleaning and disinfecting surfaces. Gloves should be discarded after each cleaning."


Prepare for Business to Slow Down

As of March 16, 2020 we have begun to see a slowdown of client bookings. You are likely to see a slowdown, so begin planning now.


Paid Sick Leave 

If you have employees for your cleaning business, please consider adding paid sick leave during this time to help manage the crisis.


Nobody Will Lose Certification Due to COVID-19

If you are decertified automatically due to actions taken directly to combat COVID-19, email concierge@tidy.com and we will be sure to re-certify you. This includes cancelling on clients because you have COVID-19 or because you suspect you have COVID-19.


COVID-19 Prevention Certification for All Cleaners

We have created a safety certification for cleaners to take. This certification ensures you have read and understand the most important guidance from the CDC in how to stay safe during the COVID-19 outbreak. Please complete it here: https://docs.google.com/forms/d/e/1FAIpQLSeavJ-ZoJJaUBm5K5viLC9Y48sftCamIOeiFqIm-tKKD_Jc9Q/viewform and let us know if you have questions.


Stay Informed

We’re reminding everyone who uses TIDY to follow advice from public health authorities. For more information, visit the World Health Organization website.