website logo
⌘K
Getting Started
Getting Started: Rental Properties
Getting Started: Employer Benefits
Getting Started: Residential Homes
Getting Started: Offices
Dashboard
Teams & Users
Users
Teams
Properties/Addresses
Access Instructions
Jobs
Add or Request a Job
View, Edit, or Cancel Jobs
Setting Backup Times
Job Links
Job Reviews or Feedback
Resolving Pro Cancellations
Account Settings
Messages
Notifications
Plans
Access Control / Smartlocks
My Pros
Booking Different Type Of Services With Your Pros
Private Cleaning Payment
Defining your Job Request Strategy
To-Do Lists
To-Do List Links
To-Dos
Do-Nots
Remote Inspections
Custom Fields
Laundry or Linens
Supply Preferences
Integrations
Beds24
Guesty
Hospitable
Hostaway
Hostify
Host Tools
Lodgify
OwnerRez
RemoteLock
Slack
Smoobu
Uplisting
Zapier
Automatic Booking
Billing & Pricing
Billing History
Sending Payments
Bills & Payment Methods
Team Billing
View & Edit Prices
Viewing Billing History
Tips
Refunds
Compliance, Ratings, Safety, Insurance, & Protection
Certifications & Ratings
Satisfaction Guarantee, Disputes, & Protection
Damage Claims
Best Practices
Property Maps
Maintenance Tracking
Inventory Tracking
Inspections
Issue Tracking
Automatic Translation
Other Questions
Developer Overview
API Reference
Webhooks
TIDY Concierge
Reports
Accounting
Docs powered by archbee 
4min

Issue Tracking

With TIDY, you can track reported issues from clients, vendors, and more. You can think of these as a bit like "tickets" or "work orders" or "requets". Essentially, they are things that any user on your account or a pro can add. These are things you may want to create a job for or add to a different system to resolve. It is a useful way to stay on top of random things that do come up.

Logging An Issue

If you are using TIDY on a web browser, the "Issues" section is located on the navigation menu on the left. On mobile version, you can find the "Issue" section in the "More" menu. You can also access the logged issues in the "Dashboard" section of your account.

To log an issue, first, select the respective address and choose one of the 4 issue types:

  • Damage
  • Low Inventory
  • Pest Report
  • Other


Enter a description of the issue and click/tap "Log Issue". You can also upload an image for a better visual description.



Newly logged issues will be displayed in the "Unresolved" section. You can view "Resolved" issues by selecting this option on the dropdown menu located at the top.

You can mark an issue as resolved and it will be automatically moved to the "Resolved" section. You can also delete an unresolved issue and permanently remove it. Please note that you can only delete unresolved issues.

TIDY Pros and Private Vendors can also log issues on their side when completing services in your address using TIDY. They can log damage and low inventory issues and these will be automatically displayed in the "logged issues" section of your account.

Updated 31 Jan 2023
Did this page help you?
Yes
No
UP NEXT
Automatic Translation
Docs powered by archbee 
TABLE OF CONTENTS
Logging An Issue