10min

Other Questions

What size should I book for a move out or move in job?

In general, during moving things get very dirty.  Most clients book the largest possible job available to them for the event, or multiple jobs over several days as they move out or in.  Every move has different needs, but in general we recommend the largest size.  

Where do I download the mobile apps? iOS/Android

You can download the mobile apps from:

iOS (iPhone/iPad) - https://itunes.apple.com/us/app/tidy-house-cleanings-home/id1133337954?mt=8

How do I reset my password or create a password?

You can reset your password, or create a password by tapping "Forgot Your Password" when trying to log in.  Or, you can tap here.

I have pets. What should I do during the Job?

Most people have pets, so dealing with pets is typically part of the job for Pros. However, some pets may hinder the Pro's ability to do their job. Many Pros recommend keeping large, agressive, or "overly friendly" pets in separate closed rooms or kennels that will keep the pets out of the way during the job.

Can they do laundry? Can they wash sheets?

See Laundry or Linens

How do I start with a bigger job?

You can start a plan with a deeper clean.  The way we recommend doing that is:

  1. Book the long term plan you want (for example 2.5 hour cleaning) with a further out start date.
  2. Once you finish booking, hit Schedule or Add Job in your account.
  3. Pick the deeper job, pick the time you want that job, and make sure you select the frequency of one time.

Can I buy a gift? How do I buy a gift?

Yes, you can purchase gifts for TIDY.  You can go to https://www.tidy.com/gifts to learn more and do so.

How do I cancel my plan or my account?

You can cancel anytime online by logging into your account, tapping Menu, tapping Schedule, then Edit Plan, then Cancel Plan.

Doing this for any/all addresses you have is the best way to make sure you have no future jobs scheduled.

Does credit Expire?

Per our terms at tidy.com/terms:

Any and all credits added to an account expires 90 days after the credit is first added to an account unless otherwise specified or unless prohibited by law. Expired credits cannot be used. Note this explicitly does not apply to any credits added from gift cards.

 



Updated 15 Feb 2022
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