Other Questions
Subscription billing is based on the "max simultaneous during the period," the pricing adjusts based on the highest number of properties used simultaneously at any point during the billing cycle. Here's an example of how it works:
- Plan Cost:$120 per property per year
- Initial Number of Properties:24
- Initial Payment:24 properties * $120/property = $2880 per year
If you remove properties after 2 or 3 months but do not add any new ones, the following applies:
- Current Properties:24 initially, reduce to, say, 20 properties
- Billing Adjustment:Since billing is based on the max number of properties used simultaneously during the year, your billing does not decrease immediately. You continue to be billed based on the peak number (24 properties) for the rest of the year.
In this scenario, despite reducing to 20 properties, you are still billed for 24 properties because that was the peak usage during the billing period.
If you increase the total amount of properties partway through the billing period, you are charged the pro-rated amount. For example, if you increased your number of properties to 25, you would see the following changes:
- New Property Count:25 properties
- Remaining Months:6 months (half the year)
- Prorated Cost for New Property:(6/12) * $120 = $60
So, if you add a new property halfway through the year, the cost is $60 for the remainder of the year.
At the end of your billing cycle, when you renew again, you will renew at the current active number of properties at the time of renewal.
In general, during moving things get very dirty. Most clients book the largest possible job available to them for the event, or multiple jobs over several days as they move out or in. Every move has different needs, but in general we recommend the largest size.
You can reset your password, or create a password by tapping "Forgot Your Password" when trying to log in. Or, you can tap here.
Most people have pets, so dealing with pets is typically part of the job for Pros. However, some pets may hinder the Pro's ability to do their job. Many Pros recommend keeping large, agressive, or "overly friendly" pets in separate closed rooms or kennels that will keep the pets out of the way during the job.
See Laundry or Linens
You can start a plan with a deeper clean. The way we recommend doing that is:
- Book the long term plan you want (for example 2.5 hour cleaning) with a further out start date.
- Once you finish booking, hit Schedule or Add Job in your account.
- Pick the deeper job, pick the time you want that job, and make sure you select the frequency of one time.
Yes, you can purchase gifts for TIDY. You can go to https://www.tidy.com/gifts to learn more and do so. Gift credit is accepted by many pros on the platform, so your gift recipient should be able to use it!
You can cancel anytime online by logging into your account, tapping Menu, tapping Schedule, then Edit Plan, then Cancel Plan.
Doing this for any/all addresses you have is the best way to make sure you have no future jobs scheduled.
Per our terms at tidy.com/terms:
Any and all credits added to an account expires 90 days after the credit is first added to an account unless otherwise specified or unless prohibited by law. Expired credits cannot be used. Note this explicitly does not apply to any credits added from gift cards.