Payment Methods & Settings

We offer many ways to control your payments to give you control over what you want. Some of the options include:

  • When to pay:
    • Pay after a job is completed
    • Pay in advance for a job (typically done to save money as pros prefer ensuring that you will pay)
    • Buy a bundle of credits in advance (typically done to save more)
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Managing Payment Methods and Credit Cards

We make it easy to pay your pros, with online payments. Only pros who you have expressly allowed to "AutoPay" or TIDY (if you ask us to find you a pro) may charge this card automatically. All other charges will require your consent.

To manage credit cards, you can add one in the "Payment Method" section. Then tap the card to edit or delete it.

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It is possible to pay a Pro directly if that is really important, but please make sure to contact us to make sure things are handled correctly to avoid some kind of double billing issue. 

Credits

Credits can be used for future jobs. We always apply credits before using any charge on the account. Unused and un-expired refundable credit from charges can be refunded anytime.

Please note that credits can expire. Per our terms on tidy.com/terms: "Any and all credits added to an account expires 90 days after the credit is first added to an account unless otherwise specified or unless prohibited by law. Expired credits cannot be used. Note this explicitly does not apply to any credits added from gift cards."

Bundles

To maximize your savings, you can purchase a bundle of credit.

When you purchase a bundle, your card on file will be charged the amount of the bundle. 

Then, we add 10% additional credit to your account.

That total credit (credit from the charge plus the additional credit) is applied to your upcoming jobs in that account automatically, no need to do anything special.

Up to 90 days after purchasing a bundle, you can be refunded the bundle amount, less what is used and less the additional credit.  This way, bundles do not create any additional obligations, and you should never pay more for a job after buying a bundle than you would otherwise pay.

For example, if you bought a $500 bundle, you would have $550 in credit added to your account.  If you used $100 in credit, then wanted a refund, you would be refunded $400. 



Gift Cards

To use a gift card, got to the "More" section, then in the payment options you have the option to use a gift card. Tap this option, and follow the instructions to add that gift card credit to your account. The credit will automatically apply to the next billed job on your account. It cannot apply retroactively, for example we cannot refund a past charge and apply the gift code instead.

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