When contracting with Clients most people choose to have mutual fees, fees for Clients cancelling on your and for you cancelling on Clients. These fees help both parties feel comfortable booking, and also provide a method for parties to collect or limit damages for issues (sometimes called liquidated damages - talk with your attorney to pick contract terms that fit your needs). Most commonly, people choose fees for causing clear issues, such as leaving early or cancelling jobs. It's recommended to avoid canceling, and if necessary to give the Client as much notice as possible. You can notify the Client of any schedule changes or last minute cancellations (Call Outs) from the app.
The reason you may want to opt into fees for yourself are to: (1) potentially limit the damages a client can claim and (2) make yourself more appealing to clients, who know you follow through on what you say you will do.
If a client has agreed to pay TIDY a Concierge Fee, and you wish them to break that contract, they incur a fee. This is not a problem, and does not directly impact any scores, but we do require the payment. You and the client are both responsible for making sure that fee gets paid. Please refer to your contract with TIDY for more details. Any client that you move from Clients from TIDY to be your Private Client will be considered your Private Client and have all the protections normal Private Clients do.
When does this fee apply?
Whenever you solicit them to work directly or accept their solicitation. This includes, but is not limited to:
Please do not track on our side how much you use this client, or any other information. Once you solicit them or you accept their solicitation, the fee applies.
How much is the fee?
If you tell us that you ou tell us you solicited them the fee is $150. If you do not disclose that you solicited them, it is a $500 fee, with $350 payable by you and $150 payable by the client. So definitely tell us, $150 is an amazing deal for a pre-vetted client.
What if I change my mind? We do offer a "Change Your Mind" Guarantee on the Take Client Private Fee. This is for any instance where you change your mind, and do not want to work directly with the client. This allows you to get this fee refunded if:
So long as both of those are true, we will refund the fee.
How do I use the "Change Your Mind Guarantee"? Hit "Report Issue" or follow up on the thread for the job affected by the fee after 30 days. Just let us know that you were looking to get the fee waived. We do require you to track and notify us within that time window, so please follow up then.