We make refunds easy whenever possible, as a part of TIDY's tools to manage pros and billing.
You can refund yourself in the billing history section of your account (https://app.tidy.com/#/billing-history) on charges themselves. There you should see an option to "Request Refund". If eligible, you should be able to get that refund instantly.
If not eligible, and you feel you should be, please contact our concierge by "Get Help" on the charge or tapping the "concierge" section and send us details about the concern.