Workflows

workflows are flexible automations that allow you to automate almost any "back office" task related to cleaning and maintenance each workflow works by using a trigger to initiate one or more actions triggers can include events detected by the software or ai driven events actions can include software actions, ai actions, or human actions powered by the tidy concierge triggers triggers include the following when a job is marked complete when a guest reservation is created every hour, day, week, month at a certain time and more similar things you add a trigger when creating a workflow, and you can search for and select the trigger that makes sense for your situation triggers may have filters, which allow you to filter the trigger further for example, you can filter a job completed trigger to only trigger on certain properties or service categories (like only cleaning or inspections) other notes on triggers there can only be 1 trigger per workflow triggers are generally near instant, but they may be delayed by up to 5 minutes or more depending on the trigger if it is less specific, it will state it on the trigger description triggers only fire on events we get in tidy, which may not match what is going on in the real world for example, the job completed event is when it gets updated to completed in tidy (by you or by the pro) if a pro completes a job and nobody updates it, then the job completed event will not fire until the system updates it later actions actions can include the following create a concierge action this is the most powerful action, and it allows you to have our team of humans do almost anything that can be done remotely see concierge actions docid\ juff6y3f07ao ki2p5ono for more details send an email send an email to an address and more similar things actions do something the most flexible and most commonly used action is create concierge action this has our team of humans do something, as described in concierge actions docid\ juff6y3f07ao ki2p5ono it enables tons of workflows that nobody else can do! workflow templates we offer multiple templates for pre built automations that you can customize for your workflow, from friendly reminder emails sent hours before a job starts to rescheduling jobs when a guest reservation is canceled example workflows if you tell the concierge the types of things you would like to get done, we can typically help create workflows for you but here are some examples to get you started get jobs done example "i need a carpet cleaning done this week for my property " automate turnovers example "book an inspection based on the results book maintenance and cleaning " check job photos example "require photos after each job and have the tidy concierge check them against my checklist " ensure compliance example "ensure my pro has $1m in general liability and completes my form " solve 24/7 issues example "when my tenant reports an issue, follow my checklist to determine if someone should come out, and schedule it " solve no shows example "when my preferred pro cancels, find a matching replacement from your network " smart alerts example "if a job is unlikely to occur before a guest checks in, let me know " sync data example "add completed job info, including photos of the work, to buildium for trust accounting " monthly reports example "once per month send me stats about how much was spent in the month "