Access Instructions
We strongly recommend adding detailed instructions on how to park and access the home. This ensures that your Pro can reliably and easily find the location to save everyone time.
Unless otherwise agreed to, most Pros expect you to provide or pay for parking. When accepting a job, they are expecting that to be the amount earned and are not typically accounting for parking fees. This means you are typically responsible for providing parking of some kind to the Pros and are responsible for any costs associated with the Pro to get into your home, this includes reasonable parking costs when appropriate.
For example, if there is only metered parking available, then you would typically be responsible for paying the amount for the meter.
You would generally not be expected to cover parking time outside the job or in areas that you did not designate. For example, if you tell the Pro to use the garage, and they park in a paid lot down the street, you would typically not be responsible, unless you agreed differently with the pro.
Your Pro may need help!
Attention, attention! It's important to be on the alert for when the time of the job comes. Your Pro may need some help when trying to access your house, so check for any new messages or calls, as they could be from your Pro. If you can't be available for calls or messages, adding access photos on the notes can really help.
You do not need to be home for jobs. In fact, the most important thing we recommend is making sure there is a reliable way for your Pro to get into your home. We generally recommend a garage code or a lockbox, because it is more secure than leaving a key under the mat (although you can do that too).
Here is a lockbox that some of our clients have used: http://www.amazon.com/Master-Lock-5400D-Set-Your-Own-Combination/dp/B0002YP1VC/
Should I give a key to my Pro?
TIDY strongly recommends NOT giving keys to Pros. The safest thing to do is retain control of the access to your home. It's also possible they can lose the key. If you need a substitute, and the missing pro has your key, you won't be able to get a substitute!
Available in our enterprise plan.
You can integrate with a variety of smart lock providers to take actions like:
- Automatically enabling a one time access code to pros to access the property during a job.
- Automatically disabling their access after the time of the job.
- Automatically update access instructions when your smart lock settings are adjusted.
- Track locks and unlocks and other information.
Smart locks can be a great way to make your cleanings and maintenance processes go more smoothly. Right now ,this is something that requires some configuration on your and our end, so contact your account manager for help setting this up.
Available in our enterprise plan.
You can integrate with a variety of smart thermostats to take actions like:
- Automatically bring a property to a temperature range for a job. For example, ensure the temperature is between a certain range starting 1 hour before the job start time.
- Automatically revert the termostat to certain settings after the job is complete. For example, turn off the AC after the pro leaves.
These are valuable settings to ensure that your pros are comfortable and safe while doing the job but also ensure that you don't waste energy. Preventing one thermostat mistake can often save hundreds of dollars! Right now ,this is something that requires some configuration on your and our end, so contact your account manager for help setting this up.
You can also specify instructions you want to pro to take in the "Closing Instructions" section of the app. This can include asking them to do things like:
- Lock up in a certain way.
- Set the thermostat in a certain way.
- Leave the house in a certain specific condition.
- And anything else you like.