Add or Request a Job

Ultimately, you control how you assign jobs using the TIDY software. When you have pros who you control, the easiest thing to do in most cases is assign them to jobs. See.

If you don't know if one of your pros can do a job, you may want to send them a request. You can do this in several ways, including:

You can see some of these options by tapping "Book Job", then going through the options. Depending on your selections, the current status of pros in your area, and your account setting, you will see different options as you navigate.

You can book a one-time job or book recurring jobs with pros you select, or by following your pro priority list. Recurring jobs we call Plans.

To book a job with one of your pros, follow these steps:

Jobs can be booked for up to 4 weeks in the future at this time.

If you already have an active plan, you can easily book one-time jobs of any type in addition to your plan. Pros will often discount rates if you already have a plan with them, so it’s usually best to add your plans first, and then add one-time jobs.  For example, if you want to start with a larger 4-hour cleaning and then have regular 2.5-hour cleanings every week, it’s often less expensive to book the 2.5-hour recurring plan first, then add the 4-hour cleaning as a one-time job.

You can make a job request via any of our channels, including:

When you make a job request, you are asking that each of your pros gets contacted in the order that you specify in the My Pros section of your app. When you make a job request, you can track the full history of the request to clearly see:

This way, you can track exactly what is going on at your properties at all times.



Pros will be contacted in the order you have presented. By default, they are contacted:



Once a pro is contacted, they can accept a job until:

So they can accept jobs after someone else was contacted, they just no longer have exclusive ability to see the job.

You can request jobs for times other than the ones listed, including for the same day.

Requesting a same-day job sends a message to Pros who are not already booked, and might be able to accept one of your requested times. This is successful about 60% of the time on average.

Request a same-day job by selecting the “one-time” frequency in any booking view and clicking “Request Job for Today”. If you had a confirmed appointment, and the Pro had to cancel, tap "Request a substitute" on the update that appears on the cancelled job. 

When requesting a same-day job or substitute, you can select all the times you are available and we will message Pros in your area to see if they are available for one of those times. If someone accepts we let you know right away, or if no one accepts we’ll let you know 30m before the last requested time. The acceptance rate depends on your location and settings, but on average pros tend to accept around 60% of these requests.

If you don't see the time you like with a favorite Pro of yours, you can request that they open up their schedule for you. It is common for Pros to do this for their repeat customers. To do this, select them from the dropdown when scheduling.

(1) Tap Schedule Job inside your app.

(2) Select the person you are looking to book from the dropdown.

(3) Select the possible days and times that work for you. The more options, the better.

(4) Finalize your request

(5) If they accept, you will know right away. If after 2 days they don't accept, the request expires. If they like, they can also counter-propose times to work with you.

If you have any Pros, you can book a job at any time My Pros. This option will allow you to book a cleaning with any Pro on your list and add it to your schedule at the time of your choice.

You can always request any kind of job from pros.

In some cases, for requests for TIDY to help you, you may not be able to book any possible length of job, or start time.

There are a couple of reasons that may occur, but the one reason if pros use a "Block Schedule", which is very popular. These are also sometimes referred to as "fixed length jobs".

What is a block schedule? Just like in many schools, it means there are more limited start times for jobs, and lengths are fixed to certain intervals. In the case of cleaning, this means having blocks start at (for example) 8 am, 9:30 am, 11 am, and so on. If you book a 1-hour job, they can do that at 8 am, then make a 2.5-hour job at 9:30 am. If both of those clients cancel, they can book a 4-hour job to span that time.

Block schedules have the following advantages:

If you really need something outside the available times, what you may need to do is find a vendor who accommodates your needs, then you can add them in TIDY with whatever your agreement was. You can then send them jobs, to-do lists, etc all using TIDY still. Just because you can't find someone on TIDY to help with your exact needs, doesn't mean we can't help you.