View, Edit, or Cancel Jobs
To view upcoming jobs, make sure you are logged in at tidy.com or one of our mobile apps, and go to the Schedule section. Your next few jobs will appear with details about each job. (If you have a recurring plan, jobs that are more than a few weeks ahead may not appear until they are closer).
Your next job will show expanded details, options, and real-time updates, so it’s helpful to log in and view your Schedule section when you have a job coming up.
You can use the “reschedule” feature on any job in order to edit the time, date, pro, or service type.
You can also edit the full plan, which will change the plan to a new regularly scheduled day, time, frequency, pro, or service type.
To reschedule a plan, just click in edit plan on the Schedule page,
Then, click on Reschedule Plan
If you have had a pro listed in your "My Pros" list for the address, it will show first on the list. You can select them, or just make a request to your full list.
Now, just select the time and available data to reschedule the job with your favorite pro.
Note that rescheduling or editing a job is subject to availability and may result in cancellation fees, so it's generally best to make changes far in advance.
Once a job has started, we don't have a way to edit or extend jobs inside the app. You can always negotiate a change with the Pro if you both agree. For example, if you wanted to change a job from 2.5 to 4 hours, you could ask the Pro and pay them a large tip for their time.
You can easily cancel or skip a job online. When you log into your account, you will see a list of your jobs.
- Click or tap the job you would like to cancel.
- Click or tap Skip on the job.
- Confirm, and you've skipped this job.
We almost never see penalties or fees for canceling your service outside of the 24-hour window, unless you have made such an agreement with a Pro.
Most Pros Have Cancellation Fees
If you did not negotiate another set of terms with the Pro, and decide to use the "Optional Service Contract Terms" without modification, then the cancellation fee is 50% of the cost of the job if you cancel or reschedule it with less than 24 hours notice. TIDY does not charge any cancellation fees, however, the vast majority of Pros do.
Most Pros have a provision to waive your first cancellation fee by adding credit for a future appointment, to ensure that appointment gets rescheduled instead.
You can easily request to waive cancellation fees in the app. Just go to your "Billing History" (in the "more" section), then go to where you see the fee. You should see a link to "waive fees".