After years of helping pros, we have developed a set of suggestions on how to set up your account and interact with clients to maximize success. We like to talk through it like a pyramid. Each thing you do as a professional with your clients builds on the next. We generally recommend working on the bottom, then working your way up. Your business is your business, and your clients are your clients, so you should manage them how you like. However, when we are asked for suggestions, this is what we suggest.
We think of these as the categories where TIDY can help with in your business.
The first thing that many people don't take advantage of is to be bookable for clients. If a client can't book you, they likely won't. Here are the key ways to be bookable and competitive:
To be successful with clients, we suggest showing up reliably. Many pros suffer from high cancellation rates, or frequent reschedules. If you show up to over 95% of the jobs people book with you, you will be in an elite group of reliable pros, and more clients will want to book you. Here are the top suggestions we recommend to improve your show up rates:
Some pros only do part of the job. Sometimes a client will book a block of time, for example a 4 hour cleaning. If they book a set amount of time, most clients will want you to stay for the full time. If you ask them to leave early, some will have trouble asking you to stay the full time, and will still give you a negative review later. You can of course do what you like, but just note that a common negative review pros get is "leaving early".
We have our digital to-do list and other tools to help clients express what they want to you. These are just tools for you and your client, and you should use your best judgement with them. We always recommend listening to your clients and their needs. If they ask you to do the bathroom, and you don't do it, then they probably won't ask for you back.
Next, clients typically expect tasks to be performed well. We recommend knowing your craft and continuously learning the tasks involved in the services you provide, to ensure you can do tasks effectively.
Finally, clients love great service. In fact, this can often be the difference between a postiive and negative review. There are many great service touches you can make to ensure your client loves your work. These include: