Concierge Support

While we try to offer great documentation (check it out by tapping the menu on this page), we know sometimes you need more personalized help.

At TIDY, we don't make it hard to contact us, we put it as a easy tab right in your account. We focus on both support and proactive help.

Our Concierge is a hybrid of great humans and more great technology to give you fast accurate results with less hassle, and we focus on that great in-app support experience.

Why "In-App" Support?

Basically, it allows us to give you fast and personalized help without charging a ton extra. We also take your privacy extremely seriously, so before we talk about anything specific to your home, we require you to be logged in.

Have an issue that can't be resolved in the app?

Contact concierge@tidy.com and we will do our best to help. Please note that for privacy reasons we typically won't be able to talk about any account specific issues except for in the app.