If a fee looks incorrect, please let us know. But, if you incurred a fee that you wish to be waived, you can request it anytime. This is subject to your agreement with the Client, and if allowed will be automatically updated if possible.
Most Clients allow for waivers of fees that are infrequently needed, typically no more than 3 every 90 days.
Emergencies happen and we understand that. You can waive fees associated with a life event through TIDY. To see if you are eligible and to waive fees, please use the "Waive Fees" menu option in TIDY.
For example, if you get into a car accident, and have to call out of a job and cancel that week's jobs, you can get all related fees waived automatically. Note: you must request all related fees at the time of the life event (within 7 days of the fee being incurred).
Waivers do not apply to any “final payments” in TIDY. If you quit or are decertified, then your past 90 days of waivers may be invalidated.
You can waive fees by tapping on the job itself with the fee, then tapping "Waive Fee".
Once you tap "Waive Fee", you can waive multiple fees at once, based around the time the fees were incurred.