Damage Claims

for ultimate protection and peace of mind, we always recommend securing or removing any valuable or personal items prior to your appointment about damage claims coverage tidy's ability to help with damage claims is limited, and they fall in line with other kinds of disputes against the pro there is a separate damage claims dispute process designed because it allows many parties to resolve their issues we can connect you to various insurance or coverage options through partners if you are looking for coverage for your pros causing damage on the property if you require any specific coverages, please contact us and we can work with you in general, we have found that most clients find it cheaper to insure for damage via renters insurance, homeowner’s insurance, or other similar policies this is due to the fact that you go through underwriting one time for all of your vendors and can get the exact coverage you need it is also very expensive for vendors to get coverage for theft claims, whereas it is typically inexpensive for owners to get such protection tidy does offer the ability to complete a specific type of dispute for damage claims designed to help for small matters we are not an employer of any pro, rather a software provider in the rare and unlikely event a pro causes damage during your appointment, you may file a damage claim form against the pro who caused the damage complete this form to be reimbursed with tidy credit credit can be used for any future charges from us in order for claims to be considered by ys, damage must be reported within 72 hours of the appointment start time, a claim must be filed within 14 days of the appointment, and you must be up to date with any payments at the time the claim is processed any claims that do not meet these criteria will not be considered by us (although you retain any or all rights to pursue the vendor) you can review the claim form, view the terms of completing any claims, and understand the process in your app the damage claim is considered a dispute, and is handled in a similar manner with the pro you are not included as a covered party on any tidy insurance policy and tidy does not itself cover damage how to file a damage claim in the "concierge" section of your app/online, you have the ability to report a "job issue" then, you can select damage as the option, and file the claim on the job itself after filing after filing, we review the claim and forward to the vendor to resolve the dispute in general, we believe parties should not expect any damage claim to be considered for pre existing damage damage caused by pre existing issue damage incurred during normal usage damage only caused by gross mistakes or negligance, not wear and tear not covering any premium surfaces (as neither pros nor tidy have completed any kind of underwriting process) this means typically the disputed value is a low amount to resolve the issue damage claim faqs why use this? you definitely do not have to we find most pros and clients who use this process accept the results as being low cost and often a "meet in the middle" approach why is pre existing damage or issues typically not covered? pros are going to work in your home, and they will be dealing with appliances, surfaces, and furniture in a variety of conditions some appliances, materials, and furniture may be faulty or just in need of a little maintenance because of this, things will happen! most pros are going to cover damages by gross mistakes or negligence, not damage as a result of "normal wear and tear" what if you want appliance breakage due to normal use covered? there are home warranty policies available if you are looking for insurance against appliance failure, which might better fit your needs how do i know if something is "normal wear & tear" vs "gross mistakes or negligence"? a good rule of thumb is that if you might have reasonably caused the damage job your home, or the pro followed your instructions and damage still occurred, it is probably not covered if you left detailed instructions, and they didn't follow them, which caused the damage, it probably would be covered for example, if they were wiping a cabinet and the handle just fell off, most parties would say this was not due to negligence if they were carrying a heavy wrench and it knocked the handle off, then it would typically be something covered what if i have premium surfaces? depending on the service booked, many pros have not completed underwriting before arriving on site and/or agreeing to a price typically a price will increase if they have to account for risk, so they would not be expected to cover some priceless thing for low cost for example, if you have priceless artwork or expensive hardwood floors you likely want to get your own coverage for this the default amounts determined for the damage claims process are the minimum necessary to repair or replace a functional replacement we recommend adding specific instructions to your to dos protect expensive or premium items, as well as purchasing specific insurance to cover these items as appropriate what are example coverage amounts? how much is covered? when we determine the recommended coverage amounts for pros, we do not use premium items or surfaces, coverage will be for standard equivalents we use several third party estimates for averages for example, if you need to get a stain on your carpet, the national average cost to remove the stain is $174 (data as of q1 2017 from http //www homeadvisor com/cost/job services/clean carpeting/#) for example, if you needed a counter repaired, the national average is $346 (data as of q1 2017 from http //www homeadvisor com/cost/cabinets and countertops/repair countertops/ )