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Getting Started
What is TIDY?
Getting Started: Rental Properties
Getting Started: Employer Benefits
Getting Started: Residential Homes
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Dashboard
Concierge Tasks
TIDY AI
Acceptance Probability
Teams & Users
Users
Teams
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Jobs
Add or Request a Job
View, Edit, or Cancel Jobs
Setting Backup Times
Job Links
Job Reviews or Feedback
Resolving Pro Cancellations
Account Settings
Messages
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Plans
Access Control / Smartlocks
My Pros
Booking Different Type Of Services With Your Pros
Private Cleaning Payment
Defining your Job Request Strategy
To-Do Lists
Creating To-Do Lists
To-Dos
Video Introductions
To-Do List Links
Do-Nots
Remote Inspections
Custom Fields
Default Lists
Laundry or Linens
Supply Preferences
Integrations
Automatic Booking
Billing, Pricing, & Payments
Billing History
Sending Payments
Bills & Payment Methods
Team Billing
View & Edit Prices
Viewing Billing History
Tips
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Rebate Program
Tax Reporting for Payments to Pros
Compliance, Ratings, Safety, Insurance, & Protection
Insurance or Custom Requirements
Certifications & Ratings
Satisfaction Guarantee, Disputes, & Protection
Damage Claims
Safety Isses
Property Maps
Maintenance
Inventory Tracking
Inspections
Smart Thermostats
Issue Tracking
Automatic Translation
Other Questions
TIDY Concierge
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Accounting
Developers
API Introduction
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API Reference
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Compliance, Ratings, Safety, I...

Safety Isses

IF YOU FEEL YOU ARE IN DANGER DIAL 911 AND WORK WITH THE POLICE.

If you have a job where you had a serious safety issue, we do ask that you let us know. Please provide us with as much information about the issue as possible. For example, if they sent a threatening message, please send us that message. If you have a video of an incident, send us the video.

Always with safety issues, we believe your first line of defense should be the police. They are in the best position to help you.

Depending on the circumstances, we may take a variety of actions to support you and the police in investigating and mitigating the issue. While pros never work for TIDY, we may take actions, including:

  • Blocking the pro from your account. This we always do.
  • Provide contact information and any other information the police need to investigate the situation. While we can release information to you as well, we generally recommend only going through the police.
  • The pro may lose a certification, as described here: Certifications & Ratings. If you require this certification, and most do, then customers could no longer get this pro. This certification is based on fairly objective criteria, so providing us with all the information will help us ensure the proper steps are taken.
  • They may also get banned from using the software, if they violate our terms.



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