TIDY Concierge
The TIDY concierge is a AI + Human hybrid system to help you get operational work done more effectively at lower cost than in house operations teams. Throughout TIDY, you can use our Concierge to get things done for you.
At a high level, the way to use our Concierge is to ask for discrete Concierge Actions. Each action will follow the specifications you give us plus your Rules. The concierge can also help with any support requests. Occasionally, the concierge will make Suggestions, which are what we recommend you follow.
While you will see the Concierge accessible throughout the app, the Concierge section is the easiest way to start a conversation, create an action request, or more.
Rules for the concierge are what show to the Concierge every time they do a Concierge Action, or when they are reviewing the account. If you are familiar with Large Language Models (like ChatGPT), these are provided in the "context window" regardless if they are human or AI, in order to complete the task. If not familiar with these terms, don't worry. Rules basically are things that the Concierge reads when completing concierge actions.
Rules can be anything, they are just plain text, but that is what makes them powerful. We recommend writing down all rules that your operations team should follow for every property. TIDY is extremely powerful at automating things BUT we need this context to be effective.
Example Rules:
- My properties are short term rentals.
- My turnovers always consist of an inspection, followed by a cleaning.
- My turnovers should occur within 3 days of move out/check out.
- Any electrical work requires approval by Bob on my team.
- Email [email protected] for things completed at this property.
Anytime a rule is added or edited, we immediately create a Concierge Action. This concierge action is for our team to assess the rule, and see what tweaks are needed on your account to account for the rule. Our team will do one of the following actions based on the rule:
- Adjust your account settings
- Create one or more Concierge Actions to try and get things aligned with your rules.
- Note that this is on file for future actions.
- Notify you the rule may not be possible, with some suggestions on what to do.
We try to err on the side of doing things for you, and letting you know, but if you prefer a different approach, make a rule for it!
Examples of what we may do when adding a rule:
Rule added: My turnovers should occur within 3 days of move out/check out.
Action taken: We may adjust your automatic booking setting to comply.
Rule added: Email [email protected] for things completed at this property.
Action taken: We may add a workflow to email them when things are completed.
Rule added: My properties are short term rentals.
Action taken: Upon review, no action appears needed, but this will be provided
Suggestions are things our concierge team think you should do on your account. You can follow these, or dismiss them. They are custom for each account.