"Pros" are the people in TIDY who do jobs. You can manage your pros in the "My Pros" section of your app or online:
If you use TIDY to book jobs for addresses, whenever a pro completes a job, they are added to the "My Pros" list for that address.
You can also manually add pros to a list by tapping "Add Pro" from the "My Pros" section. Once there, you can:
Each address has its own list of pros, but you can add the same pro to many addresses. This gives you the power to control exactly who can show up to your addresses, and in what priority order.
When you add a pro, you can book and manage them just like any other pro in the system. If TIDY did not find you this pro to begin with, then TIDY takes no fees for doing this. When you send a job request out, they get an alert with the information about the job, and the pro can accept your job digitally. It's similar to you picking up the phone and calling them and getting them on your schedule, only way easier for everyone (and free).
Once a Pro is in your account, they will show up in the "My Pros" section. This section shows your priority list, and you can change the order anytime to get you the pro you want.
Inside that priority list, you will always see 4 things:
You can control your preferences for the way TIDY will help you find a new pro. You have 3 options.
You can also set Gender Preferences for TIDY Find New Pro, if you would only like one gender, such as only female or only male.
We recognize there are some cases where gender restrictions may be important or legally required. We do not recommend enabling gender restrictions unless you are confident your national, state or local government allows it. Restricting the gender also typically reduces the quality and reliability of jobs, as you may not be able to get the best person for the job. Use this at your own liability.
We do offer you control over your account to select one of the following Gender Preferences:
To update the settings, go to the "TIDY Find New Pro Settings" in the "My Pros" section. After you update this setting, we strongly recommend rescheduling your job and plan to make sure everything is "reset" the way you want.
Note: You cannot change your Gender Preferences within 24 hours of an appointment. You need to first cancel that appointment.
In general, there are many things to communicate, and most can be handled directly in the app or online. For example:
This improves clarity and automatically handles things in odd cases (for example, if a substitute is needed then they have the information needed to be efficient).
However, you can also contact them by text or call by tapping the Call and Text buttons in your app. This option is available 30 minutes prior to the start time of any job until the end of the job. They will also text message you when they are on the way, arrived, and other updates. You can call or text them back on that number.
Please note that all calls and texts made via the TIDY Platform, such as those between yourself and Pros, are recorded for quality and safety purposes.