"Pros" are the service providers who do jobs (sometimes these are called "Vendors" or something like that). You can manage your pros in the "My Pros" section of your app or online:
If you use TIDY to book jobs for addresses, whenever a pro completes a job, they are added to the "My Pros" list for that address.
You can also manually add pros to a list by tapping "Add Pro" from the "My Pros" section. Once there, you can:
Each address has its own list of pros, but you can add the same pro to many addresses. This gives you the power to control exactly who can show up to your addresses, and in what priority order.
When you add a pro, you can book and manage them just like any other pro in the system. When you send a job request out, they get an alert with the information about the job, and the pro can accept your job digitally. It's similar to you picking up the phone and calling them and getting them on your schedule, only way easier for everyone.
To add a pro, follow these steps:
If you want to add any pro to your list, but are having issues, just send us a message with their information to our Concierge Team and we will help add them to your list.
Once a Pro is in your account, they will show up in the "My Pros" section. This section shows your priority list, and you can change the order anytime to get you the pro you want.
Inside that priority list, you will always see 4 things:
By default, your request is to get the same pro each time unless they or you make a change. You can of course always change this if you like.
If you want to use the TIDY software to find a pro you have not already had, then you can do so. We offer complete control over the strategy you use to send your request out to pros and get it accepted. These strategies include:
Some people want to use TIDY only with their existing pros, the ones that are already on their list. If that is what you want, make sure you disable the "Find New Pro" option.
You can also set Gender Preferences for your pros, if you would only like one gender, such as only female or only male.
We recognize there are some cases where gender restrictions may be important or legally required. We do not recommend enabling gender restrictions unless you are confident your national, state or local government allows it. Restricting the gender also typically reduces the quality and reliability of jobs, as you may not be able to get the best person for the job. Use this at your own liability.
We do offer you control over your account to select one of the following Gender Preferences:
To update the settings, go to the "Find New Pro Settings" in the "My Pros" section. After you update this setting, we strongly recommend rescheduling your job and plan to make sure everything is "reset" the way you want.
Note: Our system currently does not allow you to change your Gender Preferences within 24 hours of an appointment. You need to first cancel that appointment.
In general, there are many things to communicate, and most can be handled directly in the app or online. For example:
This improves clarity and automatically handles things in odd cases (for example, if a substitute is needed then they have the information needed to be efficient).
However, you can also contact them by text or call by tapping the Call and Text buttons in your app. They will also text message you when they are on the way, arrived, and other updates. You can call or text them back on that number.
Please note that all calls and texts made via the TIDY Platform, such as those between yourself and Pros, may be recorded so both parties have access to them in order to resolve any future disputes.