Complete Plan

the complete plan offers all the features of other plans plus a few extras it is designed for people who want to do very little management of their pros, and automate a lot of things key features of the complete plan find new pros we can find new pros on your behalf, following your settings message your pros we can recieve messages from your pros and respond on your behalf to them account checks we can schedule "account checks" up to 3x per day to check and make sure various things are done the way you want for example, "check if bob finished and make a new job to follow up " dedicated va you get a named dedicated person to handle your account, and make sure things are done the way you want this person can handle only cleaning and maintenance tasks done inside the tidy account, but they can in effect operate the user interface on your behalf overall, this means you can reduce the amount of work you do on things 90% or more for most people it does have some limitations limitations of the complete plan tasks have to be generally done in the tidy interface, and be for cleaning and maintenance related things for the properties you pay for examples of what we don't do "order me a pizza" "reply to my guests if they ask about the wifi password" find new pros we will find you pros the way this feature normally works this means you set your parameters for the search, and we will get you quotes, which you can accept or decline if we get you at least 3 quotes, or the area doesn't support more quotes (e g the middle of alaskan wilderness), then we will mark the search complete if you want to do more searching, you can do so and add other pros you find to be successful with find new pros, we need to know your budget for jobs to automatically book them an escalation procedure if a pro cannot be found that matches your criteria job completion faqs what happens if my pro doesn't follow my checklist or upload photos? we would make a custom workflow for what you want done in these cases customers have taken action ranging from not paying their pros (most aggressive) delaying payments making things required in the app gentle reminders (least aggressive) what happens if my pro cancels or no shows at the last minute? we typically do the following types of things, all configurable by you we attempt to get you a replacement from your list of pros, including potentially finding new pros this is very similar to "making a new job request" if it is a last minute request now, some customers increase their budget significantly (e g 50 100% more) charge pros last minute cancellation fees (if you mutually agree) block the pro from working with you again sometimes after 3 issues or something pricing by default, the complete plan is billed for the following for short term rentals 12% fee of all completed jobs in the account a minimum of $12 per job and a maximum of $119 per job a minimum of $40 per unit per month paid monthly or $20 per unit per month paid annually this is not an additional fee, it is a minimum for long term rentals 24% fee of all completed jobs in the account a minimum of $24 per job and a maximum of $199 per job a minimum of $12 per unit per month paid monthly or $6 per unit per month paid annually this is not an additional fee, it is a minimum optional other fees may apply, such as payment processing fees slas/guarantees as tidy is operating "like your employee" following your instructions, and every customer is unique, with no 2 sharing the same budgets, requirements, or workflows so it is generally not possible to guarantee things like "jobs being done" this type of thing is affected heavily by your settings if a software issue prevents you from completing any workflows more than 1% of the month, we will issue a 10x credit for the time you were blocked (e g an outage of 2% would mean 20% back on your bill) maximum the total amount you have spent in a month we can negotiate a money back guarantee period during a trial, to make sure everything works as you expect