Jobs
You can view your upcoming Jobs from the "Jobs" section of TIDY. You are able to see out to next week's booked schedule.
You notify Clients that you plan to attend their job by "Checking In" at the beginning of your day.
There are 2 ways to alert the Client that you need to cancel a scheduled job.
- If more than 24 hours away, you can Mark a Single Time Off for the time of the job to alert the Client.
- If you are not able to go to a job and it is less than 24 hours before that job, you can Call Out to inform the Client and TIDY that you will not go to that job. It is always better to Call Out than to just not show up.
We know occasionally mistakes happen, and TIDY is here to help. If the Client has not already cancelled or selected another Pro, then you can undo a cancellation or a call out in the app.
Once you cancel, most of these things are out of your control, so we do not recommend that you call out or cancel a job unless you really mean it. You may see the Undo option one minute, then the next it may go away (due to, for example, a Client cancelling or other Pro taking the job).
Tap "Get Directions" to see where the job is.
Mark "On The Way", "I've Arrived", and other updates to let your client know where you are.
Inside the app, starting 30 minutes before the start time, you can see the options to call or text clients.
The first set of Client instructions you may see involve parking or accessing the home.
For example, clients can now show you exactly where to park. Or where the lockbox is hidden.
All jobs should be done however you and the client arrange. If a client booked the job for you online, the specification of the job will be listed on the job itself. For example, let’s say you offer cleaning services. A client could purchase a 4 hour cleaning service with you starting 11am. These details will show. During the purchased 4 hours, you can follow your own practices and judgement to complete what the client asks.
TIDY never dictates how a job is done, we only transmit information the client has input regarding their request. If you have any questions, follow up with your client.
Any job may have 2 Pros on it. This is up to the client. They often do this to reduce the amount of time needed to complete a task, or to get redundancy (make it more likely for someone to show up).
If a client books 2 Pros, generally they expect you to get started right away when you arrive. Clients still generally expect you to stay for the full time. Clients can see each Pro and contact them independently using their app. The app will inform you if 2 Pros are expected, and notify you if they are definitely not coming.
Occasionally, you may be the only Pro to show up to the job. We recommend not waiting for the other Pro. The other Pro has no impact on your earnings, your payment is the same.
The Client will automatically only be charged for one Pro. If the Client has any additional questions, please encourage them to reach out to TIDY Concierge to help with any scheduling or payment issues.