Jobs
You can view your upcoming Jobs from the "Jobs" section of TIDY. You are able to check the number of scheduled jobs and access them directly through the month's calendar.
You can notify Clients that you plan to attend their job by "Checking In" prior to the job.
Checking In Matters
Depending on a client's settings, if you do not check-in prior to an appointment they may mark you as a no show and attempt to work with another pro.
Once you check in and confirm your jobs of the day, you will have access to job addresses and details, like how to park and access the Client's home.
There are 2 ways to alert the Client that you need to cancel a scheduled job.
- You can Mark a Single Time Off for the time of the job to alert the Client.
- On the job itself, you can select the job and mark "Cancel" the job to inform the Client and TIDY that you will not go to that job. This will also block your schedule for this time.
We know occasionally mistakes happen, and TIDY is here to help. So long as the client allows it, then you can undo a cancellation in the app.
Once you cancel, the client may opt to choose someone else, so we do not recommend that you call out or cancel a job unless you really mean it. You may see the Undo option one minute, then the next it may go away (due to, for example, a Client cancelling or other Pro taking the job).
Tap "Get Directions" to see where the job is.
Mark "On The Way", "I've Arrived", and other updates to let your client know where you are.
Inside the app, you can see the options to call or text clients.
Note: Phone calls and text messages are available 90-60 minutes before the starting scheduled cleaning time.
The first set of Client instructions you may see involve parking or accessing the home.
For example, clients can now show you exactly where to park. Or where the lockbox is hidden.
All jobs should be done however you and the client arrange. If a client booked the job for you online, the specification of the job will be listed on the job itself. For example, let’s say you offer cleaning services. A client could purchase a 4 hour cleaning service with you starting 11am. These details will show. During the purchased 4 hours, you should follow your own best practices and judgment to complete what the client asks.
TIDY never dictates how a job is done, we only transmit information the client has input regarding their request. If you have any questions, follow up with your client.
Client may request 2 different vendors for the same job. This is up to the client. They often do this to reduce the amount of time needed to complete a task, or to get redundancy (make it more likely for someone to show up).
If a client books 2 Pros, generally they expect you to get started right away when you arrive. Clients still generally expect you to stay for the full time. Clients can see each Pro and contact them independently using their app. The app will inform you if 2 Pros are expected, and notify you if they are definitely not coming.
Occasionally, you may be the only Pro to show up to the job. We recommend not waiting for the other Pro. The other Pro has no impact on your earnings, your payment is the same.
The Client will automatically only be charged for one Pro.
