Set Service Area (Max Drive Time)

What is a Service Area?

A service area is the geographical area you want to accept customers in. You can set a larger service area to accept more customers, or a smaller service area to shorten drive times. It's based on 2 things:

  • Your Address
  • Your Max Travel Time
  • Any blocked areas

To help you build the best schedule for you, TIDY can block clients from scheduling with you if they are outside of your max travel time from your address. By setting your address, TIDY knows the point you want customers around.

Setting Your Address

You can change your address anytime in TIDY, just hit "Profile", then "Edit" by your address. Editing your location will change which Clients are in your maximum travel time, so it will immediately cancel on Clients who are outside your new addresses maximum travel time.  Take care when planning your schedule with your move (fees may be incurred if you have agreements to not cancel on Clients for example).

Most common method: If you don't want to cancel right away, please update your schedule to be "Not Bookable" after the last day you want scheduled jobs in your current area.  After you have finished Cleanings for those Clients, then you can update your address and then re-open your schedule.  This approach can be used to avoid cancellation fees, and can give your Clients a "transition period".

You have 2 other options on how to handle current Clients:

1) Expand your maximum drive time to accommodate those existing Clients.

2) If you want to immediately cancel on your Clients outside your new range, just save your new address in TIDY. TIDY will prompt you on any cancellations (if any).

Tap "Address" from "Locations You Serve" section.
Tap "Address" from "Locations You Serve" section.

Setting Your Max Drive Time

If you are driving, the max travel time is the max drive time. The way to set your service area is to set a maximum drive time you are willing to accept. When you set your maximum estimated drive time, any Clients within that estimated max drive time can book with you on your bookable schedule.  

The way the max drive time works is we use Google Maps's "pessimistic" estimate including traffic, avoiding tolls.  In practice, this means that roughly 95% of the time, jobs should be within that max range that you set, accounting for traffic.  It is possible that things might fall slightly outside that range, but when this does occur, it should be off by a small percentage.  If you ever see anything that is expected to take more than 2x your max please let us know.  You can also block specific zipcodes if you like (see below).

You control your maximum drive time, and can change this anytime.  Keep in mind that you get a lot more Clients by having longer maximum drive times!  Because of the math of circles, a maximum drive time of 60 mins can get you 4x the Clients that a maximum drive time of 30 mins (it’s not just 2x more)!

In general, if you want a full schedule, you probably want to pick a larger maximum drive time.  60 minutes is the most popular setting.  If you want to minimize drive time and don't mind working less, you may want to pick lower on the list.

Select "Max Drive Time" from the "Locations You Serve" section.
Select "Max Drive Time" from the "Locations You Serve" section.

Examples of Max vs Average Driving Times:

  • 60 mins estimated max drive time will have an estimated avg drive time of about 40 mins
  • 45 mins estimated max drive time will have an estimated avg drive time of about 30 mins
  • 30 mins estimated max drive time will have an estimated avg drive time of about 20 mins

Example Max Drive Time:

Here is a more specific example.  Let’s say that you select a 60 minute maximum drive time and you work Monday through Friday 8am-4:30pm.   This means that any Client who is within a 60 minute estimated drive time could book with you.  The Clients’ actual drive times will vary, but even Clients with a maximum drive of 60 minutes should generally be less than 60 minutes in normal driving conditions.

What about travel between Clients on a day?

When you first pick a maximum drive time, you allow yourself to be booked by Clients in that area during the times you are bookable.  As you get booked, we automatically make sure you have time to make it to that Client, plus all others on that day, creating a temporary region each day around your existing booked clients and your maximum drive time.  So you may work in an area like West LA one day, and a different area like Downtown LA the next, but you should always have enough time to make it to your jobs, and clients should generally average about 15 minutes apart from each other. If you want to disable this setting, you can, just let us know.

Change with Caution

If you ever want to change your max driving distance, you can do so anytime in the 'Profile' section. Note, this can cause you to lose clients who are outside of your max driving distance.  Please take care in making changes!

Block Zipcodes from your Serviceable Area

You can block individual zipcodes from your serviceable area for more control. ‍

By blocking a zipcode, you indicate that you no longer want to serve that area. For example, if you generally serve an area, for example, the 45 minutes around your home or office, but don't want to serve one particular neighborhood there, even though it's within 45 minutes you can exclude it.

When you update your service area to block a zipcode:

  • Immediately, no client can book you for an address in that zipcode.
  • You may have clients from that zipcode who already booked you. You can optionally choose to cancel on them as well.

You can find the option to Block Zipcodes under "More" -> "Locations You Serve".

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